Charter Communications
Charter Communications is a Fortune-500 company with its headquarters in St. Louis, Missouri. Although it was founded in 1993, it now serves over 5.7 million people in 29 states. How did Charter Communications come to enjoy such success? With Paul Allen, co-founder of Microsoft as its Chairman, Charter Communication focuses on providing high quality services, continually improving customer care, and unwavering customer commitment.
The Company places high value on providing high-quality services such as Charter Cable high-speed internet. Customers can choose between two speeds: 5 megabits and 10 megabits. Both options come with a fantastic security platform which contains antivirus software and a firewall to protect against malicious hackers.
Superior customer care is mandatory. In achieving this goal, Charter Communications built what is called “Charter Centers for Excellence.” These are call centers broken up into separate customer care units. For example, one center is focused on billing and customer care, while another is focused on internet services. Customer service is given via phone, chat and email. Providing customer service through these channels ensures that customers are always able to get in touch with a Charter Communications employee.
Steadfast employee commitment ensures that each of the 16,500 employees gives his or her all to the company’s mission of providing optimal service to its customers. The customer care agents live and work in the communities they provide service to. Their focus is to serve the customers and to do whatever it takes to provide a satisfactory customer service experience.
Charter Communications is one of the top three cable providers in the U.S. If it maintains its mission of providing high-quality services and exemplary customer care, it is well on its way to becoming the number one cable provider in the U.S.
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Charter Communications
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